Federal client service design research

Current state map

Over my 2+ years at Accenture Federal Services/Fjord, I worked as a project manager and team lead for service design, product design, and rapid prototyping engagements with 7 clients across 4 agencies.

As the project manager, I worked with the Design Leads and clients to set and execute strategies for the projects. I facilitated Agile sprint meetings, ad hoc discussions, and planned workshops with my clients and teams.

Across the projects, I also supported research and design efforts and wrote and edited the deliverables we produced.

Service design engagement: Research readout

Role: Creative direction, writing, and editing

Rapid prototyping engagement: Research readout

Role: Editing

Service design engagement: Findings & recommendations report

Role: Creative direction, writing, and editing

, ,